The software issue marks the second time in several months that Sunwing has found itself facing harsh criticism.Ī charter voyage from Montreal to Cancun, Mexico that devolved into a raucous onboard party drew criticism for apparent violations of vaccination rules at the time. “Some people say they feel like they’re almost stranded.” “I personally think it’s still up in the air until we’re actually on there,” he said of the next-day flight.
“We didn’t get any official email or notification that our flight was delayed,” he said from a hotel.Ĭhu, a 35-year-old marketing professional who was returning from a destination wedding, said he and about 30 other guests had to discern what was happening from social media posts by disgruntled passengers. on Monday, was pushed back until 1:42 p.m. Passengers with trips scheduled over the next day should check their flight status, it added.Ĭustomer Kung Chu said his flight from Aruba to Toronto, scheduled for 4:05 p.m. “We sincerely regret the impact this is having on our customers’ travel plans and are working diligently with our technology provider to resolve the issue as soon as possible so that regular flight operations can resume,” Sunwing said. The company said it is trying to notify passengers “where possible,” with arrangements for hotel accommodations and airport transfers underway in some cases. “A lack of communication on Sunwing’s part made a lot of people confused and made a lot of people scramble.” “Not a single soul from Sunwing appeared at the hotel,” Levesque said, noting a shuttle did arrive at 2 p.m. Sunwing put passengers up in a hotel Sunday night and told them to gather in the hotel lobby for an 8 a.m. It is sad,” he said, noting he missed his Monday shift. “I don’t get paid for days that I don’t work. “Now it’s 24 hours later,” the 58-year-old construction worker said in a video chat from the airport at 4 p.m.
Patrick Levesque was slated to fly back early yesterday evening to Ottawa from Varadero, Cuba, where the Sunwing plane had landed on a stopover from Montego Bay, Jamaica. Flight-tracking website FlightRadar24 showed no Sunwing planes in the air for hours-long stretches throughout the day.Ĭustomers took to social media to register their frustration. Sunwing’s website showed virtually all flights scheduled for Monday - more than 40 - had been delayed, some by more than 12 hours. The Toronto-based tour operator said the problem stems from its reservation systems provider, which also serves other airlines, snarling their traffic too. Several thousand Canadians are dealing with delayed flights due to a technical problem at Sunwing Airlines Inc., leaving some stranded and others out of pocket as they sought to return from trips abroad - with many citing a severe lack of communication from the carrier.Ī network-wide “system issue” prompted delays for “a number” of Sunwing flights Sunday and Monday, hampering check-in and boarding processes as well, the company said. 100 Mile House South Cariboo 2017 Official Visitor Guide.